Refund and Cancellation Policy
Introduction
This Refund and Cancellation Policy ('Policy') outlines the terms and conditions for cancellations and refunds related to services provided by Nityasha PVT LTD ('Company', 'we', 'us', or 'our'). By engaging with our services, you acknowledge that you have read, understood, and agree to abide by this Policy.
Service Types
Nityasha PVT LTD primarily offers digital services, including but not limited to, access to the Nityasha Personal Assistant, API services (Neorox models), and related features. The terms for cancellation and refund may vary depending on the specific service or subscription plan you have purchased.
Cancellation Policy
1. Subscription Services: You may cancel your subscription to Nityasha Personal Assistant or API services at any time. Cancellations will take effect at the end of your current billing cycle (e.g., month or year).
2. How to Cancel: To cancel a subscription, please log in to your account settings on platform.nityasha.com or contact our support team at support@nityasha.com.
3. No Partial Refunds for Current Period: We do not offer partial refunds for the remaining days of your current billing cycle upon cancellation. You will continue to have access to the service until the end of the period you have already paid for.
Refund Policy
1. Eligibility for Refunds:
- New Subscriptions: For new subscriptions, a full refund may be requested within 7 days of the initial purchase date, provided you have not extensively used the service (e.g., exceeding a reasonable usage threshold as determined by Nityasha PVT LTD).
- Technical Issues: If you experience persistent technical issues with our service that we are unable to resolve within a reasonable timeframe, and which prevent you from using the core functionalities, you may be eligible for a pro-rata refund for the unused portion of your subscription.
- API Credits: Purchases of API credits are generally non-refundable once consumed. Unused API credits may be eligible for a refund within 7 days of purchase, provided no credits have been used.
2. Non-Refundable Circumstances:
- Refunds will not be issued for dissatisfaction with features clearly described prior to purchase.
- No refunds will be provided for services that have been substantially used or for cancellations made after the initial 7-day refund window for new subscriptions.
- Promotional or discounted subscriptions are typically non-refundable.
3. Refund Process:
- To request a refund, please contact our support team at support@nityasha.com with your account details and a clear explanation of your request.
- All refund requests will be reviewed on a case-by-case basis.
- If approved, refunds will be processed within 10-15 business days to the original method of payment.
- Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
Changes to Policy
Nityasha PVT LTD reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. We encourage you to review this Policy periodically to stay informed of our practices.
Contact Information
If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact us at:
Email: support@nityasha.com
By engaging with Nityasha PVT LTD, you acknowledge that you have read, understood, and agree to abide by this Refund and Cancellation Policy.
Nityasha
Personal Assistant for India starts here
Products
Support
© 2025 Nityasha. All rights reserved.